SHIPPING AND RETURN

SHIPPING & DELIVERY

We offer free of charge courier shipping across Lithuania. It usually takes 1-2 working days. For other EU countries the regular shipping (5-7 working days) fee is 10 euros, express shipping (1-2 working days) - 25 euros. The regular shipping (7-14 working days) fee for the rest of the world is 15 euros, express shipping (1-2 working days) - 30 euros.

Our delivery times for regular shipping are targets only – some items may take longer to be delivered. No compensation is payable for delays. Once a reasonable period for delivery has passed, and in the absence of any information on where an item is, we may determine the item to be lost and a claim for loss may be made.

Delivery times for regular shipping depend on your local postal service and may significantly vary. Use express shipping service service if you want to avoid delays.

Once your item has been dispatched, we will send you a confirmation email including a tracking number. Delivery takes 5-7 working days in the Europe and 7-14 working days for the rest of the world depending on delivery destination.

Regular worldwide shipping is provided by DHL Global Mail. DHL Global Mail Packet Plus Priority - it is more like postal shipping, and different from DHL courier. DHL Globalmail picks up your order from our warehouse, sorts it, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for customs processing (if needed) and delivery. The delivery is made by your national postal service, not DHL Globalmail.

All packages (regular and express as well) feature tracking data which allows you to determine the expected arrival date. Please note that we do not include insurance in the basic shipping costs. If you would like to add insurance to the shipping of your item, please let us know in advance.

When your order is placed we will send you a confirmation email. All orders are despatched in 3 business days. A tailoring of some garments may take up to 3 weeks. For details check garment's description.

Please always include your phone number in case courier needs to contact you!

RETURNS

If you have ordered the wrong size, decided the items do not fit you perfectly or wish to return it for any other reason we are ready for you to do so within 14 days of delivery.

Unfortunately we are unable to offer exchanges. If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original order. Unfortunately we're unable to put stock on hold.

We are not able to accept returned items that are soiled or dirty or have been worn or washed. All the garments have to be in their original packaging and have original label on them. We do not accept returns with removed labels.

All return shipment costs will be at the customer's expense. If you wish to return your order you may send us an email or simply return to the address below:

UNDRESS

Ana Savicka

Lukiškių g. 5-519, Vilnius

01108

Lithuania

The parcel should be returned using the Tracked & Signed service. The refund will be made as soon as the returned parcel has been received. We recommend you get a proof of posting. Original shipping costs are non-refundable.

REFUNDS

Refunds are processed instantly. If the PayPal payment was funded by credit card the money will go back to the card and depending on the card issuer it may take up to four days before it shows on the customer’s credit card statement. Refunds of transactions that were funded by bank account or PayPal balance are credited instantly to the customer’s PayPal account. The refund will exclude shipping costs, with the exception of faulty items.

TAXES AND DUTIES

For delivery to EU countries prices already include VAT. Taxes and duties are included in the price shown at the checkout.

Deliveries to countries outside the EU may be subject to VAT, import duties and/or taxes. Price displayed at checkout are exclusive of all taxes and duties.

PAYMENTS

PAYPAL

Payments at UNDRESS online store are processed using PayPal. When you use PayPal your financial information is kept private and every PayPal payment is followed by an email confirming the transaction.

If you have a registered PayPal account you can choose this for purchase without typing your credit card information. Signing up for a PayPal account is optional, which means that customer can complete payment first, and then decide whether to save information in a PayPal account for future purchases or not.

PAYSERA

Paysera.com (Mokejimai.lt) is a leading online payment provider in the Baltic region. Using this system you may accept payments via more than 20 different online payment types, including e-banking systems in the Baltics, Great Britain, Germany and Poland, international payments in euros all over the world. It is safe, fast and reliable payment collection system for everyone, who wants to sell or buy goods and services online.

CARD PAYMENTS

You can also pay by credit and debit cards ( VISA, Master Card, AMEX and other). If you are experiencing any problems please contact us directly.

COLOURS

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Size guide

Measurments
xxs
xs
s
m
l

size/cm
32
34
36
38
40

Chest
78
82
86
90
94

Waist
60
64
68
72
76

Hips
86
90
94
98
102

PRIVACY POLICY

WHAT DO WE DO WITH INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name,address and email address.

When you browse our store, we also automatically receive your computer’sinternet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you withan opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: UAB UNDRESA, Lukiskiu g. 5-519, Vilnius, 01108, Lithuania.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify data storage, databases and the general Shopify application. They store your data ona secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managedby the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies inrespect to the information we are required to provide to them for yourpurchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to thelaws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party websiteor application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We may share personal information with ourservice providers, including those who assist us with marketing, and with other trusted parties whom we believe offer products or services that may be of interest to you.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256encryption. Although no method of transmission over the Internet or electronicstorage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Yes. Cookies are small files that a site orits service provider transfers to your computer's hard drive through your Webbrowser (if you allow) that enables the site's or service provider's systems torecognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in yourshopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled It will turn off some of the features that make your siteexperience more efficient and some of our services will not function properly.

However, you can still place orders remember items in shopping cart over the telephone by contacting customer service.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIC

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy,we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, contact us at [email protected].

UAB UNDRESA, Lukiskiu g. 5-519, Vilnius, 01108, Lithuania.

Last Edited on 2018-05-23.