SHIPPING & DELIVERY
We ship everywhere around the world!
- DELIVERY TYPE
- 1-2 *
- 1 *
- 12 EU
- 1-2 *
- 5-10 *
- 25 EU
- 1-2 *
- 1-3 *
- REST OF THE WORLD
- 17 EU
- 1-2 *
- 7-20 *
- 30 EU
- 1-2 *
- 1-3 *
* working day(s)
Orders are shipping within 1-2 business days of purchase, except if specified otherwise. A tailoring of some garments may take up to 3 weeks. For details check garment's description.
When your order is placed we will send you a confirmation email. Once your item has been dispatched, we will send you a confirmation email including a tracking number. Please always include your phone number in case courier needs to contact you!
Our delivery times for standard shipping are targets only – some items may take longer to be delivered. Delivery times for standard shipping depend on your local postal service and may significantly vary. Use express shipping service service if you want to avoid delays.
Standard worldwide shipping is provided by DHL Global Mail. DHL Globalmail picks up your order from our warehouse, sorts it, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for customs processing (if needed) and delivery. The delivery is made by your national postal service, not DHL Globalmail.
No compensation is payable for delays. Once a reasonable period for delivery has passed, and in the absence of any information on where an item is, we may determine the item to be lost and a claim for loss may be made.
Express worldwide shipping is provided by DHL Express.
Please note that we do not include insurance in the basic shipping costs. If you would like to add insurance to the shipping of your item, please let us know in advance.
RETURNS & EXCHANGES
When you buy something UNDRESS, we hope you love it. However, if you have ordered the wrong size, decided the items do not fit you perfectly or wish to return it for any other reason we are ready for you to do so within 14 days of delivery.
We do not offer a free returns service. All return shipping costs are at the customer's expense.
We are not able to accept returned items that are soiled or dirty or have been worn or washed. All the garments have to be in their original packaging and have original label on them. We do not accept returns with removed labels.
If you wish to return your order you may send us an email or simply return to the address below:
Lukiškių g. 5-519, Vilnius
The parcel should be returned using the Tracked & Signed service. The refund will be made as soon as the returned parcel has been received. We recommend you get a proof of posting. Original shipping costs are non-refundable. We are not responsible for shipping loss or damage of returned goods.
Unfortunately we are unable to offer exchanges. If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original order. Unfortunately we're unable to put stock on hold.
Refunds are processed instantly. If the PayPal payment was funded by credit card the money will go back to the card and depending on the card issuer it may take up to four days before it shows on the customer’s credit card statement. Refunds of transactions that were funded by bank account or PayPal balance are credited instantly to the customer’s PayPal account. The refund will exclude shipping costs, with the exception of faulty items.
Please note that refunds can take up to 2-7 working days to show on your account due to varying processing times between payment providers.
TAXES AND DUTIES
For delivery to EU countries prices already include VAT. Taxes and duties are included in the price shown at the checkout.
Deliveries to countries outside the EU may be subject to VAT, import duties and/or taxes. Price displayed at checkout are exclusive of all taxes and duties.
INTERNATIONAL SIZE GUIDE
BODY MEASUREMENT CHART
- 80-84 cm
- 84-88 cm
- 88-92 cm
- 92-96 cm
- 62-66 cm
- 66-70 cm
- 70-74 cm
- 74-80 cm
- 86-90 cm
- 90-94 cm
- 94-98 cm
- 98-104 cm
Payments at UNDRESS online store are processed using PayPal. When you use PayPal your financial information is kept private and every PayPal payment is followed by an email confirming the transaction.If you have a registered PayPal account you can choose this for purchase without typing your credit card information.
PAYSERAPaysera.com (Mokejimai.lt) is a leading online payment provider in the Baltic region. Using this system you may accept payments via more than 20 different online payment types, including e-banking systems in the Baltics, Great Britain, Germany and Poland, international payments in euros all over the world.
You can also pay by credit and debit cards ( VISA, Master Card, AMEX and other). If you are experiencing any problems please contact us directly.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.