CUSTOMER CARE

SHIPPING AND RETURN

SHIPPING & DELIVERY

We offer free of charge courier shipping across Lithuania. It usually takes 1-2 working days. For other EU countries  the shipping fee is 10 euros and the fee for the rest of the world is 15 euros.

We ship worldwide via Lithuanian Post using 1st class recorded delivery. All packages feature tracking data which allows you to determine the expected arrival date. Please note that we do not include insurance in the basic shipping costs. If you would like to add insurance to the shipping of your item, please let us know in advance. If you need your dress at a certain date, please do not hesitate to contact us as we may able to arrange express shipping for you.

When your order is placed we will send you a confirmation email. All orders are despatched in 3 business days. A tailoring of some garments may take up to 3 weeks. For details check garment's description.

Once your item has been dispatched, we will send you a confirmation email including a tracking number. Delivery takes 5-7 days in the European Union and 10-14 working days for the rest of the world depending on delivery destination.

Please always include your phone number in case courier needs to conctact you!

 

RETURNS

If you have ordered the wrong size, decided the items do not fit you perfectly or wish to return/exchange it for any other reason we are ready for you to do so within 14 days of delivery. We are not able to accept returned/exchanged items that are soiled or dirty or have been worn or washed. All the garments have to be in their original packaging and have original label on them. We do not accept returns with removed labels.

All return and exchange shipment costs will be at the customer's expense. If you wish to return your order you may send us an email or simply return to the address below:

UNDRESS

Roberta Semetaite

Lukiškių g. 5-226, Vilnius

01108

Lithuania

The parcel should be returned using the Tracked & Signed service. The refund will be made as soon as the returned parcel has been received. We recommend you get a proof of posting. Original shipping costs are non-refundable.

 

REFUNDS

Refunds are processed instantly. If the PayPal payment was funded by credit card the money will go back to the card and depending on the card issuer it may take up to four days before it shows on the customer’s credit card statement. Refunds of transactions that were funded by bank account or PayPal balance are credited instantly to the customer’s PayPal account. The refund will exclude shipping costs, with the exception of faulty items.

 

TAXES AND DUTIES

For delivery to European Union countries prices already include VAT. Taxes and duties are included in the price shown at the checkout.

Deliveries to countries outside the European Union may be subject to VAT, import duties and/or taxes. Price displayed at checkout are exclusive of all taxes and duties.

 

 

PAYMENTS

PAYPAL

Payments at UNDRESS online store are processed using PayPal. When you use PayPal your financial information is kept private and every PayPal payment is followed by an email confirming the transaction.

If you have a registered PayPal account you can choose this for purchase without typing your credit card information. Signing up for a PayPal account is optional, which means that customer can complete payment first, and then decide whether to save information in a PayPal account forfuture purchases or not.

 

PAYSERA

Paysera.com (Mokejimai.lt) is a leading online payment provider in the Baltic region. Using this system you may accept payments via more than 20 different online payment types, including e-banking systems in the Baltics, Great Britain, Germany and Poland, international payments in euros all over the world. It is safe, fast and reliable payment collection system for everyone, who wants to sell or buy goods and services online.

CARD PAYMENTS

You can also pay by credit and debit cards ( VISA, Master Card, AMEX and other). If you are experiencing any problems please contact us directly.

 

Size guide

  • Measurments
  • xxs
  • xs
  • s
  • m
  • l
  • size/cm
  • 32
  • 34
  • 36
  • 38
  • 40
  • Check
  • 78
  • 82
  • 86
  • 90
  • 94
  • X-front
  • 30,6
  • 31,8
  • 33
  • 34,2
  • 35,4
  • X-back
  • 33,6
  • 34,8
  • 36
  • 37,2
  • 38,4
  • Waist
  • 60
  • 64
  • 68
  • 72
  • 76
  • Hips
  • 86
  • 90
  • 94
  • 98
  • 102

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